Easy Returns

Merchants do their utmost to provide decent customer service, but it doesn’t end when an item is purchased and delivered to a consumer. For users, the quality of customer service is truly tested when it comes to returns management. Poor RMA affects even long-time customer loyalty. At the same time, returns are the most painful part for store owners due to hard and time-consuming management. Our solution allows you to deal with all stages of the RMA process in the most efficient way. It is flexible, allowing you to customize almost every step of the RMA process and with a very easy to understand  UX/UI.

Every customer can easily create requests for returning all products of an order, or just some of them. The customer has the flexibility to select the Reason for Return, Item Condition, and Resolution for each item he is requesting a return for. The extension provides the customer and admin of the website with an internal chat, with the possibility to attach files and send an email copy of the message, so the communication will be always on point. Every customer will be able to monitor requests with the progress provided on the Return Request page.

Features

• Lets customers create return/exchange requests quickly and easily
• Intuitive and step-by-step frontend interface
• Allows returns for guest orders
• Lets customers communicate with the support team via comments, which can generate email
• Offer a Return Instructions block on the Return Request page that helps the customer understand the steps required for a request to be finalized. The block can be customized by the admin of the website to include any text fits the website policies
• Lets customers generate and print Packing Slip and Shipping Label
• Lets customers add attachments to the comments. Admins are able to limit the size of the attachment, the default being 10Mb
• Lets customers easily monitor Return requests with the progress bar provided on the Return Request page
• Ability to customize the base Returns statuses and to create custom statuses
• Ability to edit and create Reasons for Return, Item Conditions, and Resolutions
• Ability to customize the email templates for the customer/admin comments emails and for the status change emails
• The admin interface is intuitive and easy to use. It makes it easy for admins to find, filter, change columns for the Returns admin listing

Manage Reasons for Return, Item Conditions, and Resolutions 

Give your customers the option to choose between different reasons, conditions, and resolutions. Our RMA extension lets you create your own option for these fields according to the characteristics of your products. 

The extension also allows the customers and admins to edit the value for the reasons, conditions, and resolutions field of the Return Request. But this is limited by the status of the Return Request because the extension provides a config setting that restricts this option based on status.

Custom Email Notifications

Customized Email notifications allow you to make your communication process clearer, better and simpler than ever. Create your own templates for emails and make your online store stand out above standards!